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Rights and Responsibilities of Players

Not only do we offer you all the information you need to have a fun and entertaining time playing online slots, but we also put in the effort to sensitize you about your rights as a player. The laws guiding the operations of online gambling platforms protect you as a user, and we’ve compiled your rights and responsibilities in this piece.

Introduction to Player Rights and Responsibilities

There are stories scattered all over the internet of how poorly players were treated when they gambled online. In some cases, customer support was unresponsive, or users did not receive winnings they accumulated legitimately. This is one of the several reasons why you need to be informed about where to seek resolution in situations like this. 

There are numerous regulatory agencies that oversee the operations of these online platforms. However, we can’t mention them all. This is why we always implore you to only register and play at online casinos that are registered and have a valid license from a top agency. Here are some of the top ones in no specific order. 

  • Curaçao eGaming
  • Malta Gaming Authority
  • UK Gambling Commission License
  • Kahnawake Gaming Commission
  • HM Government of Gibraltar License 

The role of these bodies is to ensure that all gambling activities are safe, and according to the set rules and regulations. They:

  • Make sure that the games are fair and regularly audited by independent third parties.
  • Check if the platform uses SSL encryption techniques to protect players’ personal and financial details.
  • Verify players’ identity.
  • Ensure there’s no underage gambling.
  • Provide responsible gambling tools.
  • Serve as a mediator between the casino and player in times of dispute. 

If you feel cheated and the casino is unresponsive, you can file a complaint via the dispute resolution system. You can do all these by visiting the regulator’s website, completing the appropriate form, and providing the necessary evidence. 

Ensuring Fair and Secure Online Gambling

One of the major roles of a licensing agency is to ensure that online casinos play fairly and protect the interests of gamblers. On certain occasions, you will hear players say some online casinos are rigged. Although, this might be true when you play on illegitimate platforms, as you won’t find this on licensed and regulated platforms. 

Online casinos that have a valid and verifiably license employ a Random Number Generator (RNG) to guarantee fairness and neutral results. Additionally, the licensing agency ensures that the games and their RNG are inspected by independent auditors like iTechLabs and eCOGRA. What’s more, regulated and licensed casinos have a mandate to display the payout percentages of games and other necessary details.

In terms of security, both the player and the online platform have significant roles to play. It includes the reputation of the casino, the legal regulations, data security, and the practice of responsible gambling. As a gambler, you have to check the reputation, personal and financial security features, and the responsible gambling tools the casino provides. For the casinos, they must ensure that the latest and top security features are available to secure their users. The casino has to put in place and ensure data and payment encryption techniques, customer verification such as KYC procedures, customer support services, game integrity, and more.

Responsible Gambling Measures

It’s the role of both the casino and the player to ensure they gamble responsibly at all times. At SlotsPeak, we can’t stop talking about the importance of responsible gambling, and it’s the role of the casino to provide these measures, while gamblers must ensure they use them when needed. Online gambling should be a form of relaxation and not a source of living. 

Based on the regulations of relevant agencies, it is the duty of online operators to put into practice various responsible gambling measures. Depending on the platform you play, casinos can offer deposit, loss, and wager limits, cool-down periods, reality checks, and self-exclusion. Furthermore, it is the obligation and a compulsory duty of the casino operator to verify users’ identity, monitor their gambling activities, and conduct a KYC to ascertain that every individual is who they say they are to avoid underage gambling. Immediately a player registers, the operator must start running necessary checks and can legally request a player to submit their identification documents. 

Although online casino gambling is strictly for recreational purposes, several criminal activities can be carried out by certain individuals. There have been cases of money laundering and terrorism funding using online gambling accounts. Therefore, the casino needs to ensure these activities are not found on their platforms as it can lead to massive penalties and sometimes, loss of license. Finally, as soon as the casino spots that a player is displaying characteristics of troublesome gambling, they are obligated to take action by reaching out to the user and offering help. 

Know Your Customer (KYC) Procedure

Responsible gambling for both gamblers and online operators is one of our watchwords at SlotsPeak and one of the ways operators can curb illegal or irresponsible gambling activities on their platforms is by carrying out KYC verification. This is an obligation of the casino, and it helps ensure responsible gambling and fight against fraud and money laundering. 

Know your customer (KYC), is a mandatory process that licensed casinos are mandated to carry out by their licensing body. The purpose of carrying out a KYC verification is for the casino to go ascertain that players are who they say they are. This process is divided into three, Customer Identification Program, Customer Due Diligence, and Continuous Monitoring. When the casino conducts CIP, they do this by requesting users to send documents to prove their identities. You will be required to verify payment, identity, and address. To achieve this, you can upload documents such as a passport, government-approved means of identification, driver’s license, bank account statement, or utility bills. 

Carrying out due diligence is for special classes of users to evaluate the risk attached to players and the transactions they make. After the evaluation, a risk ranking is attached to the account, and it’s regularly monitored. With Continuous Monitoring (CM), the casino uses it to reduce risks to the nearest minimum when it comes to payment, and dubious transactions are instantly marked. 

Depending on the casino, a KYC process can begin as soon as you sign up, where details you provided are immediately compared to that in the database. However, some conduct the KYC at the point you request your first withdrawal. In general, the casino carries out KYC verification either when there’s a new registration, a first-time transaction, changes in player behavior, or when they discover an unusual transaction. 

Player Disputes and Complaint Resolution

You don’t expect everything to go smoothly all the time, and there have been situations where a dispute arises between the casino and the gambler. The most common ones include withheld funds by the casino, illegally deleting or shutting down a player’s account without prior notification. When such a situation occurs, the first line of action is to reach out to the platform’s customer support service. For future reference and accountability sake, you should keep a record of all your discussions with the casino’s customer service by taking a screenshot of all the conversations.

If there is no resolution through customer support, you can then file a dispute with the relevant gambling agency that regulates the casino. This is why we at SlotsPeak always advise you to only register and play on licensed platforms. In a moment that an issue like this arises, they can step in. They take the position of a mediator without taking sides. This is where the records of your conversation with the customer service team will be submitted as evidence. After a thorough investigation by the gambling regulator, a satisfactory resolution will be reached. However, being the last resort, disputes that go to gambling regulators can take days and sometimes weeks before a resolution is made. 

Choosing a Licensed and Regulated Online Casino

From time to time, players seek new casinos to register and gamble. It’s important to search for registered casinos that have a valid license to ensure your safety and fair gaming. In addition, only select casinos that provide responsible gambling tools. Here are some key indicators to be on the lookout for when choosing an online casino to join. 

  • Verify their license and regulations – The very first thing you ought to check before registering for a free casino account is the license of the casino. A licensed platform tends to play fairly, provides responsible gambling tools, and you have a place to run to in times of dispute.
  • Check for the casino’s reputation – You can verify the casino’s reputation by reading reviews from community forums or independent review sites with expert analysis, such as SlotsPeak.
  • Evaluate their security features – Top websites provide the latest encryption techniques to safeguard your personal and financial details. Seek platforms with SSL encryption.
  • Game fairness and software providers – Check if the operator is certified by the appropriate agencies that check the RNG to check if it’s fair. Look for certification from eCOGRA, GLI, or iTech Labs.


We at SlotsPeak make responsible gambling a priority, and that’s why we always provide you with the latest information that you require to enjoy online slot games on legitimate gambling platforms. However, there are rights and responsibilities for both you, the player, and the casino. Part of your responsibility is to ensure you verify all the fair and safety features of the casino before registering. What’s more, ensure that the site has a recognizable license from a top regulator body. On the path of the casino, has to make appropriate provisions to ensure its platform is safe, fair, and secure.